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Terms of Play

Who may play

You may use AmunRa only if you are at least 18 and have reached the legal gambling age where you live. It is your responsibility to check whether online gambling is lawful for you before opening an account and each time you play. If the law where you live later prohibits or restricts online gambling, you must stop using your account and close it.

Residents of excluded countries cannot open or fund an account. We may change the excluded-country list without advance notice, so you are responsible for checking the current restrictions. Some game studios do not make their games available in every country, and those restrictions may change. NetEnt games are not available in Canada.

Your account

Register in your own correct name and keep your details current. Only one account is allowed per person, household or address, phone number or email, and internet protocol address. Accounts created with false or alternative details are also treated as duplicates. Duplicate-account activity is void, related promotions will be cancelled, winnings will be voided, processed withdrawals may be reversed, and duplicate accounts will be permanently closed without an option to reopen them.

Your login details must remain confidential. Activity carried out after the correct username and password are entered is treated as your activity. You may not sell, transfer, buy or acquire an account, and you may not use another person's credentials.

We may ask for information and documents to verify your identity, age, address, payment-method ownership or source of funds. You must provide everything requested within 30 days. Until the check is complete, we may withhold payment or suspend the account. If you miss that deadline, the account may be permanently closed.

An account becomes inactive after 180 days without a login. While it remains inactive, we may charge a monthly administration fee of 7.50 CAD. If the balance is below 7.50 CAD, the whole remaining balance may be charged. Fees stop once the balance reaches zero, and we may change the administration fee without notice.

Refund requests

Deposits are generally not refunded. We may consider an exception where a technical problem or an issue with a payment instrument affected the transaction, but every refund remains at our discretion. A deposit or associated bonus that has already been used for a bet cannot be refunded.

Contact customer support within 24 hours of the transaction if you want a refund to be considered. We may require identity, address and payment-method evidence before making or reversing a payment. Bonuses and winnings are deducted before a refund is calculated.

Deposits and withdrawals

Any card or other payment method used to fund your balance must belong to you and must not be stolen or reported lost. Wherever possible, a withdrawal is returned through the method used for the deposit, although we may use another available payment system. You must follow the payment provider's own rules.

Deposited funds must be wagered at least 1x before withdrawal. If your bets total less than the deposit, all winnings will be cancelled and a commission retained. We may also decline a withdrawal when the account has not reached the minimum monthly wagering threshold of 30 CAD in the same calendar month.

You can have no more than 3 pending withdrawals at a time. The financial team processes a valid request within 3 business days after it is submitted or within 3 business days after the previous withdrawal is paid, provided all conditions and checks are complete. Identity, balance, source-of-funds or compliance checks may delay payment, and you must assist with them.

Daily and monthly withdrawal limits depend on your loyalty level.

We may set an individual payment schedule or transaction limits. These can vary with the withdrawal method, your account level and other relevant factors. A request may be cancelled where we suspect fraud, collusion or illegal activity.

General bonus rules

An individual promotion may carry extra terms, and those specific terms take priority if they differ from these general rules. Only one of each bonus is available for every person, family and household or address, and the same limit applies to a phone number, a personal or shared device and a personal or shared internet protocol address. We may deny a bonus, cancel participation or restrict access to promotions at our discretion.

Unless the offer says otherwise, a deposit casino bonus has a 35x wagering requirement applied to the deposit plus the bonus. Its maximum withdrawal is 10x the bonus amount. A no-deposit casino bonus has a 40x wagering requirement. Winnings from no-deposit free spins are capped at 120 CAD and carry a 40x wagering requirement.

Casino bonus wagering must be completed within 10 days. Sports bonus wagering must be completed within 30 days. When the applicable period expires, the bonus and winnings from it will be voided. Real money is wagered first, followed by the bonus balance. If you request a withdrawal before completing the requirement, the bonus balance and all related winnings will be voided.

Games do not all contribute equally. Standard slots, scratch cards and keno contribute fully. Live games, video poker and Plinko contribute partly, while table and card games contribute nothing. Some special games have their own partial contribution. Excluded games contribute nothing, and prohibited games cannot be played while a bonus is active. Games identified as unavailable with bonus funds cannot be used for bonus play.

An individual bet above 150 CAD before wagering is complete is promotion abuse. Abuse also includes minimum-risk or two-tier strategies, changing between games or risk levels to clear wagering after a large win, delaying a round or bonus feature to preserve value, exploiting software or system faults, fraud and manipulation. Promotions involved may be voided, resulting winnings may be voided and retained, and future promotion access may be blocked.

Coins, challenges and rewards

Registered players can take part in gamification built around Coins, weekly and one-time challenges, card collections and the Cup. Coins can be earned through eligible activity, while completing a challenge or achievement adds the stated reward. Sports and casino challenges are separate, and you may choose either or both.

Coins can be exchanged in the Shop for bonuses, bonus spins or free bets, each with its own activation, use, wagering and withdrawal conditions. Coins may also buy collection cards with assigned prizes. The Wheel of Fortune is available to registered users who qualify for promotions. Eligible casino wagering can earn spins, each manual spin awards a reward, and cash, bonus-money and free-spin rewards remain subject to their stated wagering, validity and payout conditions unless stated otherwise.

Sports betting

Check every selection and stake before confirming a sports bet. Once placed, a bet cannot be cancelled or changed by you, although we may refuse, cancel or void a bet where the terms allow it. Played events are settled using the official result, subject to the rules for the relevant event and market.

Cash-Out may be available before an event or market is final, but it is not guaranteed to remain available. When a Cash-Out succeeds, the bet settles immediately for the displayed amount, and the later market result does not change that amount. We may reverse a Cash-Out settlement made in error or correct an obvious error.

Complaints

Start by contacting customer support at [email protected]. The support team will give an initial response and may pass the matter to another team if it cannot be resolved immediately.

If that response does not settle the issue, send a detailed written complaint to [email protected] from the email address registered to your account. Include your username, your registered full name and all relevant details, and put the reason for the complaint in the subject line.

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