Privacy Notice
Data created while you play
Using AmunRa creates records about how you interact with our services. We receive details of the content you view, searches you make, advertisements you click, links you follow, sessions you start, time you spend and features you use. Your gaming activity and preferences may also allow us to infer interests or recommend games and features that may appeal to you.
Transactions generate financial records. These can include payment-system details, bank identifiers and information used to process deposits and withdrawals. We may also use relevant financial information for identity checks, due diligence, fraud prevention and anti-money laundering work.
Your device supplies technical data such as its identifier, internet protocol address, operating system version and browser details. We may collect or infer a general location from this information. Server logs, cookies, pixels, tags, web beacons and similar technologies can record activity automatically.
Registration and identity checks
When you create an account, we collect the details you enter. These may include your full name, username, email address, phone number, date of birth, country, gender, social security number and postal code. Your internet protocol address and location data are received automatically at registration.
Checks may require further evidence. Depending on the circumstances, we may collect identity-document details, proof of address, bank identification, financial statements, payment details and evidence of your source of funds or wealth. This information helps us verify age and identity, meet due-diligence requirements and investigate suspicious activity.
Some information reaches us from outside sources: public and government records, the internet and social media, accounts you link, banks and lenders, agencies that fight fraud, and public bodies. We use these sources where needed to personalize services, verify information or meet legal duties.
How we use your data
We process personal data to create and support your account, provide our services, handle payments, answer questions and communicate with you about our obligations. It also lets us test, research, troubleshoot and improve products, analyze use and keep services functioning.
Risk work is another purpose. We use information to detect and prevent fraud, cheating, abnormal patterns, unauthorized tools, money laundering, terrorist financing and other illegal or harmful activity. Data may support responsible-gambling measures, dispute handling, legal claims, regulatory reporting and responses to lawful requests.
Where the required legal basis exists, we may segment customers, analyze gaming behaviour, personalize services and assess or improve marketing. With your consent, we may send direct marketing by email, text message, phone call or notification, tailor offers and advertising, and administer competitions, tournaments, rewards, loyalty programmes and promotions.
Our processing may be needed to enter into or perform our contract with you, meet a legal obligation or pursue a legitimate interest that is not outweighed by your rights and interests. Some activities rely on your consent. More than one basis may apply to a particular use.
Who receives personal data
Access inside our organization is limited to relevant authorized employees and may extend to contractors, agents, joint controllers, affiliates, subsidiaries and brands connected with the same operator or business group.
We may share necessary data with payment providers and financial institutions so they can handle deposits, withdrawals and their own legal or anti-money laundering duties. Depending on the need, this can include identity and contact details, address information and identity-check documents.
Service providers may receive information needed to deliver customer support, communications, technology, cloud hosting and related operations. Other recipient categories include game providers, marketing partners, fraud-prevention agencies, data aggregators and analytics providers, as well as law-enforcement, regulatory and licensing authorities where disclosure is required.
If you submit a complaint, review or query about us to an external platform, we may respond to that platform to investigate or resolve what you raised. Any disclosure is limited to information necessary and proportionate to identify the account, provide context and address the matter. We do not initiate this kind of disclosure unless you or someone acting for you has made the submission or public allegation.
If our business is sold, merged, financed, split up, transferred or wound down, or if such a deal is being prepared, your data may pass to the other party. A new owner may then use it under this notice unless you clearly agree to a different use.
Retention, transfers and protection
We retain personal data while you hold an account and for as long as it is needed for the purposes described here. Legal obligations, including anti-money laundering requirements, may require a longer period. Once the account is closed and no legal or business need remains, we erase the data or strip it of anything that could tie it back to you.
Your data may be processed outside the European Union or European Economic Area. Before transferring it to an affiliate or third party, we put an appropriate recognized safeguard in place. That can mean sending it only to a country the European Commission treats as offering an adequate level of protection, using approved Standard Contractual Clauses, or relying on another safeguard the law accepts.
Administrative, technical and physical controls are used to reduce the risk of unauthorized access, disclosure, alteration, destruction, loss, theft or misuse. No system or internet transmission is completely secure, so absolute security cannot be guaranteed. We continue to assess and improve the measures used to protect personal data.
Your choices and rights
You may ask for access to the personal data we hold and information about how it is processed. You may also ask us to correct incomplete or inaccurate data.
Depending on the circumstances, you can ask us to delete your data, to limit how we process it, or to hand it over in a common electronic format that other systems can read. You may object when processing rests on legitimate interests or is used for direct marketing.
Consent can be withdrawn at any time. This does not affect processing that was lawful before withdrawal. If you live or work in the European Union, you can also complain to the data protection authority of the member state where you live or work, or where you believe the breach happened.
Send questions about this notice, our data practices or any privacy-rights request to [email protected].