Contact AmunRa

Reach support

The support team can help with account access, payments, bonuses, account closure, responsible-gambling requests and privacy questions.

What to send

If you cannot request a withdrawal after checking your wagering status, cash balance and withdrawal limit, send a screenshot of the error message and explain what happened. Support may suggest an alternative payment method.

When a qualifying deposit bonus does not appear in your profile for activation, contact support before playing with the deposit so the team can consider a manual credit.

Support can also assist if you have forgotten the username or email address used to register. Ask through live chat or email if you want to close the account. For self-exclusion, send your request by email. Privacy questions and requests go to the same address, [email protected].

Complaints

Begin with customer support at [email protected] and allow the team to provide an initial response. If the issue remains unresolved, send a detailed written complaint to [email protected] from your registered email address, including your username, registered full name and relevant details, with the reason for the complaint in the subject line.